Support

FAQ

• I want to enter a single battle tournament, what should I do?

  Log in to the Capcom Tournament page, where you will be able to enter a tournament.
  You will not be able to enter tournaments that are already full with participants, or if the tournament restrictions applies to you.

• I want to enter a team tournament, what should I do?

  Log in to the Capcom Tournament page, where you will be able to create a team.
  Send offers to your CFN friends, and once the members have been gathered, you can enter a tournament. You will not be able to enter a tournament if you do not have enough team members, have too many team members, or the tournament restrictions applies to you.

• How do I send offers after creating a team?

  You can send offers to your CFN friends from Team Management → Send Offer on the Entry page.

• What should I do in order to accept an offer?

  If you have received an offer, the "Accept Offer" button will be active on the Entry page. If you want to join the team of the person who sent the offer, accept it by clicking on "Accept Offer."

• After accepting an offer, can I accept offers from a different team, or leave the team?

  If before the entry is made, it is possible to leave the team.
  However, if after the entry is made, it will be necessary to cancel the entry, and as such, you will not be able to re-enter and cannot join another team.

• How do I make CFN friends?

  In the Sub-Menu of a Fighter's Profile within the SFV game, select "Send CFN Friend Request." If the player accepts the request, they'll be added to your CFN friend list.

• What do I need to log into the Capcom Tournament?

  You will need the PS4 online ID or Steam account that's tied to your Street Fighter V Fighter ID in order to log into the Capcom Tournament.

• How do I log into the Capcom Tournament?

  Log in with your PS4 online ID or Steam Account that's tied to your Fighter ID from the Log In button displayed within the menu on the right side of the Capcom Tournament page.

• I entered the necessary info, but I can't log in.

  If you followed the instructions in the previous answer and still cannot login, this may be due to one of the following reasons.
  
  ・ There was a mistake in your PS4 online ID or Steam Account log in info.
  ・ The PS4 online ID or Steam Account you used to log in with does not have a Fighter ID attached to it.
  
  Please confirm your online ID/Steam Account and try again.
  
  Note: You can utilize the following method to confirm the account information that's tied to your PS4 online ID.
  1. Sign into your PS4 under the User that plays Street Fighter V.
  2. Select Settings from the function area on the Home Screen.
  3. Within settings, select Account Management -> Account Information -> Sign-In ID (Email Address)

• When I log in, I'm asked about the region. What is this used for?

  You can only enter tournaments in the region you set when you logged in. Please note that you will not be able to enter into subsequent tournaments if it is found that you registered a false country or region.

• Can I change my region?

  Once registered, you cannot change the region.

• I want to change logged-in users.

  Log out from the Log Out button displayed within the menu on the right side of the Capcom Tournament page, then log in with a new PS4 online ID or Steam Account.

• Is the Capcom Tournament a paid service?

  No, the Capcom Tournament is a free service. There are no charges applied to logging in or viewing any of the pages.

• Can I use Capcom Tournament without logging in?

  Yes. You cannot enter tournaments, but you can view tournament brackets and past tournaments.

• Can I cancel my participation after entering a single battle tournament?

  Yes, you can cancel your participation after entering the tournament. However, please be aware that you cannot re-enter a tournament that you've canceled your participation in.

• Can I cancel my participation after entering a team battle tournament?

  Yes, you can cancel your participation after entering the tournament. However, please be aware that you cannot re-enter a tournament that you've canceled your participation in. Also, your team's entry will be dissolved, and they will have to form a new team and re-enter.

• After entering, how do I participate in the tournament?

  When the time for the tournament comes, go into the Tournament Mode in CFN, and a list of tournaments will be displayed. Select the tournament you are participating in, and check in. Once the tournament starts, your matches will begin automatically.

• From when can I check in?

  You can check in anytime after you have completed your entry.

• How will I know that I've checked in?

  If you can see a list of the participants in the tournament, or the tournament brackets, you have successfully checked in.

• What happens if I don't check in by the match start time?

  Unfortunately, you will be disqualified from the tournament.

• One of our team members is unable to participate. Can we still participate in the tournament as a duo?

  No. Unfortunately, for team battles, if even one of your team members isn't present, the entire team will be disqualified.

• What is a double elimination tournament?

  In a double elimination tournament, losing once will send you to the losers bracket. You will still have a chance to fight your way to the top.

• I couldn't make the start time in a double elimination tournament. Can I still participate from the losers bracket?

  Yes, in the double elimination format, you will be able to participate from the losers bracket.

• My opponent had terrible lag, and I suspect them of foul play. Can I raise an objection?

  Yes. Click on the "Raise Objection" button from the tournament bracket. The interval for raising an objection is from the end of the match, until the next round of the tournament begins. Please not that an objection raised right before the next round may not be counted. Also, clicking on the Raise Objection button without a proper cause or for no reason will result in a disqualification.

• I was disqualified due to illegal actions, which resulted in a loss. In a double elimination tournament, can I still participate from the losers bracket?

  No. A disqualification results in being removed from the tournament.

• The match has ended, but the brackets have not been updated.

  Brackets will not be updated until the start of the next round, in order to allow for objections, and to ensure the fairness of the tournament.

• There's time before the next round begins, can I play in other game modes?

  Yes, it is possible to play in other games modes before the next round begins. However, please be aware that you will forfeit by default if you are late for the start of the next round.

• Is it possible to speed up the round starting time?

  Tournament round starting times can be delayed, but they cannot be sped up.

• I entered a single battle tournament with league restrictions, but my league changed after I submitted the entry. Will I be disqualified?

  No, single battle tournaments with league restrictions are based on the league you were in at the time you entered. Your entry will not be canceled.

• I created a team for a league-restricted team tournament, but one of my CFN friends who I sent the offer to changed leagues. Can we still enter?

  No. All members of the team must be within the league restrictions at the time of entry.

• Can I watch the tournament battles?

  While it will not be possible to spectate within SFV, depending on the tournament, each match may be broadcast somewhere. In these cases, there will be a link posted in the brackets.
  Matches in the previous round of an ongoing tournament can be viewed within SFV as a replay.