SUPPORT

For more information about the Resident Evil Portal, visit the support page.

For North American users
For any inquiries about games or products, please see the Support FAQ under Capcom Support Information, or use a game or product's specific contact form.

For Europian users
For any inquiries about games or products, please contact feedback@capcom.com, or use a game or product's specific contact form.

For inquiries related to CAPCOM ID, please visit the CAPCOM ID support page.

About Resident Evil.Net

  • With the release of the Resident Evil Portal, the following specifications have been changed in Resident Evil.Net. (The content was announced in December 2020)

     

    - Changed the default icon used on the site.

    (Icons you have will be added when you register.)

    - Removed the Site Buddy feature.

    - Removed the message board feature.

    - Removed the forum feature.

    - Ended the consecutive login bonus.

    (As a result, Web Badges that require consecutive logins will no longer be obtainable.)

  • Resident Evil.Net is a free web service linked with supported games that makes use of the uploaded data of players from across the globe to enhance the Resident Evil experience.

  • The recommended specs are as follows:

    Resident Evil Portal (PC Website)

    • OS: Windows XP SP3, Windows Vista, Windows 7; Macintosh OS X Leopard or newer
    • Supported browsers: Internet Explorer 11 or newer, Firefox (latest version), Chrome (latest version), Safari (latest version)
    • About cookies: This site uses cookies. Although this site can be viewed with cookies disabled, cookies must be enabled in order to correctly use all of the features. Please refer to your browser's manual or help feature for information on enabling cookies if they are disabled.
    • About JavaScript: JavaScript is used on multiple pages on this site. These pages may not be correctly displayed or certain features may not work if JavaScript is disabled. Please refer to your browser's manual or help feature for information on enabling JavaScript if it is disabled.
      *Some of the graphs may not display correctly on versions of Internet Explorer older than 8



    Resident Evil Portal (Mobile site, Smartphone app)

    • iOS (iPhone etc.): iOS 9.0 or Newer
    • Android: AndroidOS ver5.1 or Newer
      *Some Android units may not display graphs correctly even if they meet the recommended specs.
  • Resident Evil Portal (Smartphone app)
    -  iOS (iPhone etc.): iOS 9.0 or Newer
    -  Android: AndroidOS ver5.1 or Newer
    (Some Android devices may not display graphs correctly even if they meet the recommended specs.)

  • No.
    Resident Evil Portal is  a free web service. There are no registration fee whatsoever.

    * Although the Resident Evil Portal services itself are free, when linking a Nintendo Switch-compatible title, you will need to subscribed to Nintendo Switch Online's paid services.

  • You can register on Resident Evil Portal by visiting https://game.capcom.com/residentevil on a PC or smartphone connected to the internet.

  • In order to register on Resident Evil.Net, you will first need to create a free CAPCOM ID and CAPCOM Accuont.

  • Yes, Resident Evil Portal can be viewed on PlayStation®4.

  • Resident Evil.Net provides a version of the site optimized for mobile devices, simply visit the site using your mobile browser.
    Additionally, the RESIDENT EVIL PORTAL Mobile app is available for download on iOS and Android.

  • Some devices may not display graphs correctly, even if they meet the recommended specs.

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Those who use Safari
If you are using Safari browser, the "Resident Evil Ambassador Program" may not work properly. In that case, please use one of the following methods.