SUPPORT

For more information about the Resident Evil Portal, visit the support page.

For North American users
For any inquiries about games or products, please see the Support FAQ under Capcom Support Information, or use a game or product's specific contact form.

For Europian users
For any inquiries about games or products, please contact feedback@capcom.com, or use a game or product's specific contact form.

For inquiries related to CAPCOM ID, please visit the CAPCOM ID support page.

About Resident Evil.Net

  • Resident Evil Village
  • Resident Evil 3
  • Resident Evil Resistance
  • Resident Evil 2
  • RESIDENT EVIL 7 biohazard
  • Umbrella Corps
  • Resident Evil Revelations 2
  • Resident Evil
  • Resident Evil Revelations
  • Resident Evil 6
  • If you have linked your accounts, the following issues can cause your data to not sync:

    - You are not playing the game with the account you linked to Resident Evil.Net

    - Your game data is not being sent to Resident Evil.Net

    Please ensure that the in-game account associated with your CAPCOM ID matches the game you are currently playing.

     

    (Please see the relevant FAQ section for details on how to access your Overview.)

     

    <Via mobile site or smartphone app>

    1. Log into Resident Evil.Net.

    2. After login, select the Main Menu displayed at the top of the screen.

    3. Select Overview from the displayed menu.

    If the accounts are the same, please make sure that your gaming platform is connected to the internet, and reconfirm the Auto Data Upload setting in the in-game Options menu to send your data.

    You should then be able to sync your data using the Synchronization button on your Resident Evil.Net Overview.

  • The following issues can cause your data to not sync:

    - You are not playing the game with the account you linked to Resident Evil.Net
    - The Auto Data Upload setting in the in-game Options menu has been disabled
       (Note that if the setting is disabled, your data will not be sent until the setting has been reconfirmed. This setting can be disabled by the game in the event of a network error.)

  • If your gaming platform is connected to the internet, the game will send your data at the following times:

    - When you reconfirm the Auto Data Upload setting in the in-game Options menu
    - When your data is saved just after a Results screen has been closed
       (You must have enabled the Auto Data Upload setting.)

    Event data is only sent after Results screens (i.e. event data can not be sent by reconfirming the Auto Data Upload setting).

  • You must meet the following requirements in order to take part in online events:


    - You must be using a linked game account, and the Auto Data Upload setting in the in-game Options menu must be enabled.
    - You must have sent valid event data (please see each event's event page to check the conditions)
    (If you are offline or a transmission error occurs when sending data, the event data you attempted to send will not be recorded. This can also apply when the site is unavailable or undergoing maintenance.)

  • If your score or rank is out of the rankings it will be displayed as "-" or "0".

  • Event rankings are update once a day, and any data sent before 15:00 (JST) will be used to calculate the new ranking table. Rankings are not calculated in real time.

    (The amount of time necessary to recalculate rankings depends on the number of participants.)

  • Resident Evil.Net sends notifications to inform you of certain updates.
    Notifications are sent in the following cases:
    - On your gaming system: when a Partner has broken one of your records (resident evil 6)
    - On the site: when you acquire a Web Badge, when a Partner has broken one of your records, and information such as the current chapter a Partner is playing

  • The following conditions must be met in order to receive Partner Notifications:
    - You must both be registered on Resident Evil.Net
    - You must have both played the same stage
    Notifications are also not sent if no data is available for the target stage, for instance when you have yet to play the stage.

  • Yes.
    If you receive a notification on Resident Evil.Net, an alert and icon will be displayed in-game.

  • The two kinds of extra costumes are unlocked in different ways:
    EX2 Costumes: Can be unlocked with RE Points
    EX3 Costumes: Can be unlocked using EX tickets, which are earned in Online Events.
    (Both can be unlocked on the Game Items page under Unlockable Items on the side menu.)

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