SUPPORT

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We will contact you once we have checked the details of your inquiry.
We may take some time depending on the content of your inquiry, and some inquiries may not be answered at all.
While we try to answer all inquiries, please note that you may not receive a reply if we determine that your issue has already been resolved.
We appreciate your understanding in this matter.

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SUPPORT

Communication error (Error Code: UAP0001)

Those who use Safari: If you are using Safari browser, the "Resident Evil Ambassador Program" may not work properly. In that case, please use one of the following methods.

1. Change your browser from Safari to another browser

You may be able to continue using Resident Evil Ambassador program by using a different browser.
2. Change Safari settings

* This operation is not recommended by Safari, so please make your own judgment regarding the implementation of this operation.
For macOS(11 Big Sur)
- Uncheck [Safari]-> [Preferences]-> [Privacy]-> [Prevent cross-site tracking]
For iOS(14)
- 1 Select [Settings].
- 2 Select [Safari].
- 3 If "Prevent Cross-Site Tracking" is enabled, change it to "Disabled".